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For orders outside Australia, we use Australia Post International Airfreight, they are usually fast and reliable, we have been using their service for a few years without any major issue. It will usually take less than 7 working days to get to most countries in the world.
For orders within Australia, we post items via Australia Post or Couriers Please.
Pick up is currently not available.
For delivery outside Australia, freight charge is AUD45 for items weigh 1kg or less (including packaging), additional pairs within the same order are charged at AUD35 per pair. Note we contribute part of the shipping cost, as what we are charging does not actually cover the full cost. Check Australia Post to see what they charge (we do receive a small discount). Also note in most case we send additional pairs separately, to reduce the chance of parcel being checked by your local customs.
Your parcel is insured automatically free of charge for up to AUD100. Additional insurance is optional, can be purchased during check out.
We understand that things come up and you may decide you no longer want the item. If the item is unused, and is still in original condition, with all tags attached, you may return item to us with all accessories for exchange or refund within 60 days from day of despatch.
If you wish to return a product please contact our customer service team by completing the Contact Us Form or email us to obtain a Return Authorisation Form. Returned products must be accompanied with original packaging, contents, and Return Authorisation form.
Return freight charges are at the purchaser’s expense. You are advised to send your package by registered post, and maintain sufficient insurance to cover the value of the goods. However if you are returning an item because it arrived damaged or there was an error processing your order, we will reimburse you upon receiving a receipt for freight.
If you have any questions about our Shipping & Returns policy, please contact us by completing the Contact Us Form,